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Our services: Inter-Library Loans: What do I need to know about Electronic Delivery?

Current services available

We are delighted to announce that we are now able to offer a full range of services through Inter-Library Loan. We can now borrow books from other libraries and supply scans of chapters and articles.

Ask DULib

Contact us through our enhanced virtual enquiry desk, Ask DULib. Search our FAQs, email us, or chat with a librarian. 
Ask DULib is available to all students, staff and users.

Ask DULib, Library Help

What do I need to know about Electronic Delivery?

When you request a copy of an article or chapter through Inter-Library Loans, it will be sent to you via email using one of the following methods:

  • As an email from RapidILL ( Click on the link in the email to download your article.
  • As an email from Inter-Library Loans ( with a SharePoint link to the article. Click on the link in the email to download your article which is held in SharePoint. You may be asked to login using your CIS username (in the format and password.
  • As an email from British Library ( Click on the link in the email to view the documents. British Library documents must be opened directly into Adobe Reader, otherwise they appear blank.

Points to note:

  • You have 30 days to download and save a copy of your article once you receive the email.
  • If you receive an incomplete or wrong item, please contact the Inter-Library Loans team within 30 days of receiving the email.
  • Paper copies - if you would prefer to receive a paper copy of an article, please contact us to let us know.

If you have any queries about electronic delivery, please contact the Inter-Library Loans team.