British Library continues to restore its services following October's cyber-attack. Current services include: a temporary catalogue, and loans from open stacks in the Lending Division (in Boston Spa, Yorkshire). Access to books older journals in the automated storage building is expected to resume soon. There is currently no information about when British Library will be able to supply from e-resources.
British Library is just one of many libraries who supply books to Durham University, so the ILL team are working hard to source material from elsewhere. We should be able to source most books from other suppliers in the UK, but we continue to experience problems obtaining international material which is normally supplied via British Library. We will keep you updated as we find out more. The ILL team will be happy to answer any queries regarding individual requests. Contact the ILL team at interlibrary.loans@durham.ac.uk .
You can get in touch through our live chat service or by email, and search our FAQs for answers to your questions.
Most inter-library loan items arrive in around a week. 50% of requests arrive within 2 days and 86% arrive within 7 days. 99% of requests are supplied within 30 days, but some requests can take longer to source, particularly if borrowed from abroad.
On average scans from a UK supplier take 1.5 days to arrive. (From abroad the average is 21 days)
On average loans from a UK supplier take 7 days to arrive. (From abroad the average is 27 days but can be substantially longer)
Scans of whole theses via British Library's EThOS service average at 12 weeks (supply is generally between 6 to 17 weeks)
Fulfilment rates for scans is 95% and loans is 84%.
Allow 7-10 days before contacting us about an ongoing request.
If you have an enquiry about your request, please email the Inter-Library Loans team.