Books should be returned to the Library you borrowed them from. For information on how to return items to the ISC Library, visit our ISC Library guide.
You can return books without coming into the Library by posting them into our external book drop located to the left of the main entrance of Bill Bryson Library.
If you are unable to post your books into the book drop for any reason, visit the Help and Information Desk inside the Library - you must not leave books outside the Library as you are still responsible for them and their safe return.
How to use the self-service returns machine:
If you have any issues using our returns machines, please take your items to the Help and Information Desk.
Available to all UK-based staff and students not currently living in a DH postcode.
We are offering a free postal returns service to all UK-based staff and students who are not currently living in a DH postcode, allowing you to return any items to us without having to travel to the Library.
How does it work?
To use this service, simply visit the Royal Mail web portal to prepare and print your own postage label at home or generate a QR code. Please ensure that each parcel you send weighs less than 3kg (you can send more than one parcel) and is packaged securely and robustly with the use of appropriate parcel packaging to avoid any potential damage.
You can then take the parcel to any Post Office branch or a Customer Service Point attached to any Royal Mail Delivery Offices to be posted; if you selected the QR code option, Royal Mail staff will print the label for your parcel at this point.
Your parcel will then be tracked by Royal Mail until it is safely returned to us. The items you return may not be removed from your library account immediately. Please continue to check your library account and if they are still there 10 days after posting, please contact us through our live chat service.
If you have any questions about this process, or have books to return but are not currently in the UK, you can contact us through our live chat service or by emailing library@durham.ac.uk.
You can get in touch through our live chat service or by email, and search our FAQs for answers to your questions.