An item is marked as lost when:
A lost Item charge of £30 (per item) will be applied for all lost items. If the item has been reserved, additional charges of £1 per day after its due date will also be applied. Please note that if you have charges of £10 or more you will be unable to borrow or renew items.
If you still have the item/s, you do not need to pay the lost item charges – please return them to the Library immediately and the lost item charges will be automatically removed.
Once paid, library charges are non-refundable, even if the item/s are found, and the item/s still need to be returned to the Library.
You can pay all library charges online via your library account. Please contact the Library if you require any further support with paying your charges.
If you believe you have good reason not to pay your library charges (for example, medical reasons or extenuating personal circumstances), please submit a Library Charge Enquiry Form. More information and a link to the form can be found in our Library Charges guide.
If an item belonging to the Library has been stolen, please report it to the police, who will give you a crime log number. Email us with the following:
Any items affected and associated charges will be removed from your account.