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Our services: Accessibility and Support: Disability Support in the Library

Disability support in the Library

We have a dedicated team within University Library and Collections to support students and staff with library-related queries, concerns or requests regarding accessibility and more specific disability support requirements. 

Services for users with registered with Disability Support 

We want our libraries to be as accessible as possible and aim to offer a personal service based on your individual needs. This may include any of the following:   

  • Access to the Disability Support (DS) Study Rooms available in Bill Bryson Library and ISC Library, Stockton
  • Extension of 3-Day Loan periods to 5 days (these items are not renewable) 
  • Retrieving item(s) from the shelves and/or other Library and Collections sites 
  • Postal loans 
  • Checking your reading list on our library catalogue, Discover, either with you or on your behalf
  • Accompanying you to the relevant area of the Library for your subject and familiarising you with the contents and layout   
  • Providing reading material in alternative formats (e.g. print copies/scans)
  • One-to-one assistance and inductions 
  • Allocating a member of library staff to be your personal contact throughout your studies  

Disability Support (DS) Study Rooms 

You can book a Disability Support (DS) Room at Bill Bryson Library. These are individual study rooms, available to students and staff registered with the University’s Disability Support Service. 

  • There are four rooms available, located on Level 1 West Wing of the Library.
  • You can book up to 20 hours per week in these rooms (in addition to any other bookable study spaces and rooms) and bookings can be made up to two weeks in advance. 
  • Details of available timeslots and booking limits for our Disability Support Study Rooms are on our Space Bookings system. 
  • If you have a support worker, they can sign in as a visitor or apply for a visitor Campus Card at our Help and Information Desk. More information can be found on our Information for Visitors webpages

For information on Disability Support Rooms available at ISC Library, please visit our dedicated guide.


Booking a Study Room 

To book a Disability Support Study Room, you will need to use our Space Booking system which you can access by using your University login details. For more information on using the system and to watch a helpful video guide, visit our Study Space guide.  

If you need any help booking a room, you can contact us through our live chat service or by emailing library.disabilitysupport@durham.ac.uk 


What is in the Disability Support Study Rooms?

All DS study rooms are equipped with the following:

  • wireless technology
  • networked PCs with 22” screen
  • height adjustable desks
  • adaptable chairs
  • adjustable footrests
  • adaptable lighting and blinds.

Details of other equipment available in each room are provided below. For details of additional equipment available to borrow, visit our Facilities and Equipment page.

Equipment available in each Disability Support Study Room
Room Equipment available
DS Room 1                                             Kneeling stool
Document holder
DS Room 2

Power-assisted door
Document holder
Angle poise lamp

DS Room 3

Power-assisted door
Kneeling stool
Document holder
Angle poise lamp

DS Room 4 Kneeling stool
Document holder
Angle poise lamp

A Sensory Guide to the Bill Bryson Library

Enter on Level 2

Enter the Bill Bryson Library via automatic doors at the main entrance and then use your campus card to gain access through the gates in the lobby, leading onto Level 2.  You can expect the gates to make some beeping noises and have some blinking lights.  You will pass the IT Service Desk on your way through the lobby, where you can go for IT support.

Facilities on Level 2

  • Help and Information Des

  • Self-service borrowing and returns machines

  • The Snug
    • Reservation Shelf
    • Leisure reading area and comfortable seating
    • Wellbeing collection and activities
    • Careers Library
  • Print zone
  • IT Service Desk (Lobby)
  • Small Island Coffee (West Wing)
  • Lift access to all floors
  • Toilets
  • Study spaces
    • Quiet Individual Study
    • Computers
    • Group Study Rooms 1 and 2
    • Individual Study Rooms 4 and 5
    • Collaborative space (in Small Island Coffee)
    • E-resource PCs for non-university members

Noise on Level 2

Noise levels are generally above average on Level 2, particularly during term time, as it acts as the hub for entry and face-to-face support.  You will generally experience lots of background noise, such as conversations and beeping or alarm sounds from the access gates.  

The café in the West Wing can be particularly busy and noisy during mealtimes.  

The South Wing is usually busy with users entering and exiting the building, and staff answering face-to-face queries in this area.  

Moving through towards the East Wing provides a quiet study area, where you can expect low background noise levels.  On Level 2, you may still experience a hight level of background noise West, North and South Wings.  

It is worth noting that none of the study rooms are completely soundproof.  Conversational levels of noise are to be expected, allowing for group work and conference calls etc.  Users studying near these areas may experience some low levels of background noise.

During vacation periods, noise levels on level 2 are significantly lower.

Food and drink on Level 2

Cold, non-messy food and lidded drinks are permitted throughout Level 2.  Small Island Coffee sells hot food, which should be eaten in the café.  You may experience stronger smells on Level 2, as the hot food is prepared to order.

Lighting on Level 2

You will experience more natural light in the South Wing near the windows overlooking the Cathedral, and in the East Wing Atrium.  All other areas of level 2 are lit with motion-activated artificial light.  This means areas may be dark as you approach them, but the lighting will come on as you pass by the sensors for those areas.  On rare occasions, lighting may also turn off after periods of no activity and can be activated again with some movement.  There are small windows in the outer walls of the building that provide some natural light.

Facilities on Level 1

  • Lift access to all floors

  • Toilets
  • Study spaces
    • Silent Study Area (West Wing)
      • Disability Support Study Rooms 1 to 4
      • Computers
      • Laptop Docks
      • Individual Study 
      • No food or drink permitted in the silent study area
    • Collaborative Study Area
    • Quiet Individual Study
    • Individual Study Rooms 1, 2 and 3
    • Microfilm reader (North Wing)

Noise on Level 1

Noise levels vary as you move through Level 1.  

The West Wing is a silent study area, where you can expect a very quiet study environment.  Mobile phones should be switched to silent, and food is not permitted in this area to help facilitate silent study.  

The South Wing is our collaborative study spaces, where you can expect lots of talking and activity.  The collaborative study area is suitable for group work and discussions at a normal volume, with moveable wipe boards available for use. 

The East and North Wings are quiet study areas, where you can expect low background noise levels, rather than silent. Please keep conversations to a minimum.  On Level 1, you may experience a slightly higher level of background noise from the collaborative study area and beeping from the mobile shelving in those areas.

It is worth noting that none of the study rooms are completely soundproof.  Conversational levels of noise are to be expected, allowing for group work and conference calls etc.  Users studying near these areas may experience some low levels of background noise.

Food and Drink on Level 1

No food is permitted in the West Wing silent study area.  Cold, non-messy food and lidded drinks are permitted in the North, South and East Wings on Level 1.  Small Island Coffee on Level 2 sells hot food, which should be eaten in the café.

Lighting on Level 1

You will experience more natural light in the South Wing collaborative study area near the windows overlooking the Cathedral, and in the East Wing Atrium.  All other areas of level 1 are lit with motion-activated artificial light.  This means areas may be dark as you approach them, but the lighting will come on as you pass by the sensors for those areas.  On rare occasions, lighting may also turn off after periods of no activity and can be activated again with some movement.  There are small windows in the outer walls of the building that provide some natural light.  The lighting in the Disability Support Study Rooms in the West Wing can be controlled using dimmer switches, and there are also blinds that can be opened of closed to suit preferences for natural light.
 

Facilities on Level 3

  • Lift access to all floors

  • Toilets
  • Study spaces
    • Computer Room (West Wing)
    • Group Study Rooms 4 and 5
    • Computers
    • Laptop Docks
    • Quiet Individual Study
    • Individual Study Rooms 6 to 13
    • Group Study Rooms 6 and 7

Noise on Level 3

All areas on Level 3 are quiet study areas, where you can expect low background noise levels.

It is worth noting that none of the study rooms are completely soundproof.  Conversational levels of noise are to be expected, allowing for group work and conference calls etc.  Users studying near these areas may experience some low levels of background noise.

Food and drink on Level 3

Cold, non-messy food and lidded drinks are permitted across Level 3.  Small Island Coffee on Level 2 sells hot food, which should be eaten in the café.

Lighting on Level 3

You will experience more natural light in the South Wing near the windows overlooking the Cathedral.  All other areas of level 3 are lit with motion-activated artificial light.  This means areas may be dark as you approach them, but the lighting will come on as you pass by the sensors for those areas.  On rare occasions, lighting may also turn off after periods of no activity and can be activated again with some movement.  There are small windows in the outer walls of the building that provide some natural light.

Facilities on Level 4

  • Lift access to all floors

  • Toilets
  • Study spaces
    • Postgraduate rooms
      • West Wing – Taught Postgraduates and Researchers
      • Kepier Room – Researchers Only (Bookable)
    • Quiet Individual Study
    • Individual Study Rooms 14 to 21
    • Group Study Rooms 8 and 9

Noise on Level 4

All areas on Level 4 are quiet study areas, where you can expect low background noise levels. 

It is also worth noting that none of the study rooms are completely soundproof.  Conversational levels of noise are to be expected, allowing for group work and conference calls etc.  Users studying near these areas may experience some low levels of background noise.

Food and Drink on Level 4

Cold, non-messy food and lidded drinks are permitted across Level 4.  Small Island Coffee on Level 2 sells hot food, which should be eaten in the café.

Lighting on Level 4

You will experience more natural light in the South Wing near the windows overlooking the Cathedral and in the balcony area at the top of the East Wing stairs.  All other areas of level 4 are lit with motion-activated artificial light.  This means areas may be dark as you approach them, but the lighting will come on as you pass by the sensors for those areas.  On rare occasions, lighting may also turn off after periods of no activity and can be activated again with some movement.  here are small windows in the outer walls of the building that provide some natural light.


 

Bill Bryson Library sensory maps

Use our sensory maps to help identify areas of the Bill Bryson Library where you may experience strong sensory stimuli, such as noise, smell and lighting. The maps also include other basic information about the library spaces, like study zones and the location of toilets, lifts and staircases.  More library floor maps, detailing the location of books, services, facilities and bookable spaces can be found in our Bill Bryson Library guide.

Contact details
Bill Bryson Library
Durham University Library
Stockton Road
Durham
DH1 3LY

Tel: +44 (0)191 334 2967

ISC Library  
Queen's Campus, Stockton  
University Boulevard  
Thornaby  
Stockton-on-Tees  
TS17 6BH  

Tel: +44 (0)191 334 0270 

Email: library.disabilitysupport@durham.ac.uk

A student using a computer on a height adjustable desk

A hand holding a magnifying ruler over pages in a book

A student sitting at a desk using a kneeling seat and working on a laptop