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Welcome to University Library and Collections: Friendly staff

Friendly staff

Our knowledgeable and friendly team is passionate about our museums, libraries and collections, and we want to help you every step of the way during your time at Durham. We have a dedicated customer services team working alongside librarians, curators and archivists – all specialists in their relevant areas and keen to support you during your studies.

Ask us 

We don’t expect you to know everything and there are no silly questions – we want to hear from you so we can help you in any way that we can. 

  • Contact us online through our 24/7 live chat service, with real people answering your questions (no automated responses here!) 
  • Send us an email
  • Visit our Help and Information Desks in Bill Bryson Library and ISC Library
  • Email your Faculty Librarian about specialist subject or skills queries, or to arrange a one-to-one support session 
  • Get in touch through social media - you can find us on FacebookX and Instagram.


Faculty Librarians

Your Faculty Librarian can help you get the most out of our libraries and collections, supporting your learning and helping you to develop your skills. They can help you to keep up to date with the latest developments and act as a key contact for feedback, comments or questions.

Click on each of the links below to find out more from each Faculty Librarian and how they can support you. You can also visit our Faculty Librarian webpages for more information and contact details.


Library Disability Support (DS) Team

We have a dedicated team available to support you with library-related queries or requests regarding accessibility - you can find out more on our Getting Started guide.

Ask Us

Ask Us

You can get in touch through our live chat service or by email, and search our FAQs for answers to your questions.

Ask us anything about Library and Collections