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Our services: Getting started with the Library: My Library account

My Library account

You can access your Library account online or following the ‘Check your account’ prompt on the Library tab on DUO. Once logged on you can:

  • View your loans and keep track of when they are due back
  • Renew checked out items
  • Pay your Library charges


My Library card

Your Campus card is your Library card. You must bring it with you at all times when visiting the Library to gain entry to the building and to access your pre-booked Library services. It is like your bank card, so keep it safe!

Your Library card is a personal ID and must not be lent to other users. If you ever lose your card, you must contact CIS for a replacement.


Managing my loans

Return

Loans must be returned to the Library they were borrowed from - our Returns guide provides more detail on how you are currently able to return items to us. Overdue items will incur fines and block activity on your Library record (currently, fines are only being charged on recalled items).

Renew

To renew items to allow you to extend your loans, you should do so by the date they are due for return. Log into your Library account, select the items you want to renew and follow through screens to confirm and see your loans marked as ‘Renewed’. You can visit our Renew guide for more details on our current renewals service.

Reserve

To borrow an item that is already out on loan, you can recall it using the ‘Reserve’ icon on the item’s record page. The user who currently has the item on loan will be requested to return it. Upon its return, you will receive an email via your University email account to confirm your item is ready for collection. Visit our Reserve webpage for more information.

Recalled items

If someone recalls an item that you have on loan, its due date can change and you will be notified by email via your University email account (unless the item is already due within 7 days). Recalled items cannot be renewed and must be returned by the new date. Loan periods do not vary during vacation time and loans can be recalled at any time.

Avoid charges

It is your responsibility to check your University email and Library account regularly, so you know when your loans are due for return. Currently, fines are only being charged on recalled items.


Borrowing

You can borrow items from the Library using the self-service borrowing machines. When borrowing you should take notice of the due back date/time on the borrowing receipt or check your Library account. Collections at Palace Green Library are for reference only and cannot be borrowed. Visit our Borrow guide for more information.


My Library charges

Currently, fines are only being charged on recalled items. If your recalled items become overdue, charges will be added to your account until they are returned - visit our overdue charges guide for more information.

Charges of over £10 will block activity on your Library record. You will not be able to borrow, renew loans or reserve items. You can pay your charges by logging into your Library account

N.B. Fines do not show on your account until overdue items have been renewed or returned.


Questions about My Library account?

You can contact our Virtual Enquiry Desk with any queries about your Library account.

Using the Bill Bryson Library

Contact us through our enhanced virtual enquiry desk, Ask DULib. Search our FAQs, email us, or chat with a librarian. 
Ask DULib is available to all students, staff and users.

Ask DULib, Library Help

Quick Links

Keep up to date

Keep up to date by following our library social media accounts: