Our services: Getting started with the Library: My Library Card account

You can access your Library Card account online. Once logged on you can:

• View your loans and keep track of when they are due back
• See details of any requests you have made
• Pay your Library charges

Campus card

You must bring your campus card with you at all times when visiting the Library to gain entry to the building, access any pre-booked Library services and borrow any items. It is like your bank card, so keep it safe!

Your campus card is a personal ID and must not be lent to other users. If you ever lose your card, you must contact CIS for a replacement.

Managing my loans

Return

Loans must be returned to the Library they were borrowed from - our Returns guide provides more detail on how you can return items to us. Overdue items will block activity on your Library account, and charges will be added to your account for any overdue items that have been reserved by someone else.

Renew

Items on loan will automatically renew every three weeks for 12 months, as long as they haven't been reserved by another user. To check dates or manually renew them, log into your Library account, (available under Library Card on Discover) select the items you want to renew and follow through screens to confirm and see your loans marked as ‘Renewed’. You can visit our Renew guide for more details on our current renewals service.

Placing a reservation

To borrow an item that is already out on loan, you can place a reservation on it using the ‘Reserve’ button on the item’s record page. The user who currently has the item on loan will be asked to return it. Upon its return, you will receive an email via your University email account to confirm your item is ready for collection. Visit our Reserve webpage for more information.

Reserved items

If someone reserves an item that you have on loan, its due date can change and you will be notified by email via your University email account (unless the item is already due within 7 days). Reserved items cannot be renewed and must be returned by the new date. Loan periods do not vary during vacation time and loans can be reserved and recalled at any time.

Avoid charges

It is your responsibility to check your University email and Library account regularly, so you know when your loans are due for return. Charges are only added on overdue reserved items. If a book is not returned or you notify us you have lost it, you may ultimately be charged for a replacement copy. Visit our Library charges webpage for more information.

Borrowing

You can borrow items from the Library using the self-service borrowing machines. Make sure you check the due date on the borrowing receipt or check your Library account. Collections held at Palace Green Library are for reference only and cannot be borrowed. Visit our Borrow guide for more information.

My Library charges

Currently, charges are only being added on reserved items. If reserved items become overdue, charges will be added to your account until they are returned - visit our charges guide for more information.

Charges of over £10 will block activity on your Library record. You will not be able to borrow, renew loans or reserve items. You can pay your charges by logging into your Library Card account.

N.B. Charges do not show on your account until overdue items have been renewed or returned.

Questions about My Library Card account?

You can contact our Virtual Enquiry Desk with any queries about your Library account.