General e-Resource Enquiries - eresource.enquiry@durham.ac.uk
If you require assistance with any of our electronic resources, please contact us at eresource.enquiry@durham.ac.uk. The inbox is monitored daily by members of the team (Monday-Friday, 9am-5pm exc. Bank Holidays).
Users should be encouraged to provide the following information:
The exact title/citation of the ebook/ejournal/article you are trying to access.
Whether you are working on or off campus.
Your point of access – e.g., Discover, Talis, direct to publisher’s website.
Which platform you were using (we can sometimes access a title via multiple providers).
The exact steps taken when the problem occurred.
The wording of any error message you are getting.
A screenshot of the error message which shows the URL (if possible).