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Electronic resources: Contact Us

Online information about University Library and Collection's electronic resources.

Contact Details


General e-Resource Enquiries - 

If you require assistance with any of our electronic resources, please contact us at The inbox is monitored daily by members of the team (Monday-Friday, 9am-5pm exc. Bank Holidays).


Users should be encouraged to provide the following information:    

  • The exact title/citation of the ebook/ejournal/article you are trying to access. 

  • Whether you are working on or off campus

  • Your point of access e.g., Discover, Talis, direct to publisher’s website. 

  • Which platform you were using (we can sometimes access a title via multiple providers). 

  • The exact steps taken when the problem occurred. 

  • The wording of any error message you are getting. 

  • A screenshot of the error message which shows the URL (if possible).